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Alcatel-Lucent OmniPCX Enterprise Communication Server 5

• Unicode supporting multiple

languages

• Customizable, visual CC

user interface

• Zero footprint deployment

Openness options

• Wallboard connectivity

• End-to-end detail statistics

reporting

• Peripheral IVR connectivity

• Workforce management system

interface

• CRM Gplus adapters – Microsoft

Dynamics

business software,

SAP

software

Professional services

provided options

• Interface to Remedy, Salesforce,

Pivotal

• CC Teamer real-time commu-

nication with presence status,

conferencing and collaboration

via OmniTouch My Teamwork

™

Conferencing and Collaboration

desktop integration

Mobility Infrastructure DECT

• Radio DECT/GAP

• Radio frequency range

¬ 1.88 GHz to 1.90 GHz (Europe)

¬ 1.91 GHz to 1.93 GHz

(South America)

¬ 1.92 GHz to 1.93 GHz (U.S.)

with power adaptation

• Optimized Radio Base Station (IBS)

¬ Six simultaneous communications

¬ Connectivity: 2 x UA interfaces

¬ Inline-powered

• Advanced Radio Base Station (RBS)

¬ 12 simultaneous communications

¬ Dedicated system board DECT8

¬ External power supply

¬ Outside versions

• Frequencies

¬ European

¬ North American

¬ Latin American

¬ Asian

Mobility Infrastructure Wi-Fi

Wi-Fi infrastructure – OmniAccess

wireless LAN access points and

WLAN controllers

Wireless standards

• IEEE 802.11a/b/g

• IEEE 802.11i

Radio frequency range

• 2.4 GHz to 2.4835 GHz (“b” and “g”)

¬ 5.150 ~ 5.250 GHz (low band)

¬ 5.250 ~ 5.350 GHz (mid band)

¬ 5.470 ~ 5.725 GHz (Europe)

¬ 5.725 ~ 5.825/5.850 GHz (high band)

Automated radio coverage

• Up to 32 SSIDs per access point

• Dynamic RF management for

AP channel power and channel

optimal setting

• Self-healing around failed

access points

Wireless security

• WEP, WPA, WPA-PSK, WPA2 and

WPA2-PSK

• Integrated stateful firewall

• Rogue access point detection

and containment

• Wireless IDS/IPS

Quality of service

• Standardized

¬ Over-the-air QoS: 802.11e

- WMM (EDCA)

¬ 802.11e Power Save (U-APSD)

¬ 802.11e Traffic Specification

(TSPEC)

• SRP mode

• Connection Admission Control

with graceful load balancing

• 802.1p DiffServ marking

Call persistency

• Proxy mobile IP for Layer 3 handover

• Fast handover – WPA2 opportunistic

key caching

• Voice-aware scanning

• Voice-aware 802.1x re-authentication

Telephony protocol decode

• SpectraLink Radio Protocol (SRP)

• Alcatel-Lucent OmniPCX (NOE)

• SIP

Paging

• Connections handled by the

Alcatel-Lucent OmniPCX

Enterprise: ESPA 3 protocol

• External call waiting on voice

prompt

• Internal and external calls

transferred to pager

¬ On selection

¬ Immediate forward

¬ No reply or busy

¬ Paging by prefix or suffix

Voice over IP

• G.711 A-law and µ-law digital

voice compression algorithm

• Compression algorithm:

G.723.1A, G.729.AB

• Compression rate: 6.4 kb/s/8 kb/s

• Automatic compression algorithm

allocation

• Dynamic jitter buffer

• Echo cancellation: 64 ms/128 ms

with voice signal analysis and

signal quality enhancement

• Packet loss concealment (PLC)

• VAD: silence suppression and

comfort noise generation

• Packet framing: 20 ms, 30 ms

and 40 ms

• Call admission control to IP domains

• DTMF Q23 codes interpreted, coded

and regenerated (robust DTMF

relay, RFC 2833 or out-of-band)

• Generic signal qualification and

modem transport

• Anti-saturation mechanism;

backward and forward automatic

gain control

• Embedded signal quality

diagnostic tool

• QoS: TOS or DiffServ tagging,

802.1 p/Q

Fax

• G3, super G3 fall-back

• Automatic fax detection

• Fax: G.711 transparent (Alcatel-

Lucent protocol) and T.38

(Alcatel-Lucent protocol, H.323

and SIP)

Service continuity

• Backup signaling link on media

gateway

• Passive communication server

Private networking protocols

• Alcatel-Lucent Business Com-

munication (ABC-F) Networking

protocol based on enhanced QSIG

(tunneling) and H.323 for VoIP

• Line, star, meshed configurations

• Multivendor networking: QSIG

BC, GSIG GF, QSIG Supplemen-

tary Services (SS) and DPNSS for

TDM connectivity

H.323, SIP for IP connectivity

• Analog and digital channel

associated signaling protocols

• ABCVPN for networking over

ISDN/PSTN network (signaling

on IP network)

ABC-F: Telephone Features

• 3-party conference

• 6-party casual conference

• 14-party meet-me conference

• 29-party conference

• Alcatel-Lucent Hospitality/Health

care Link (AHL)

• Auto-assignment for guests/patients

• Automatic call back on busy

private link

• Basic call

• Broker call

• Call back on busy links

• Call back on free or busy extensions

• Call by name

• Call deflection

• Call offer

• Call waiting indication

• Camp on

• Conditional forwarding (forwarding

on no reply, forwarding on busy)

• Data communication

• DISA

• Distinctive ringing based on

hierarchies

• Do not disturb

• Entity routing for multi-company/

department configuration

• Hold

• Individual call pickup

• Inquiry call

• Intercom call

• Intrusion

• ISDN supplementary services

• Number and name identification

• Reading of personal charging

pulse meters

• Retransmission

of last number dialed

• Substitution

• Text mini-messaging

• Transfer

• Transparency in decade

and Q 23 dialing

• Unconditional forwarding

ABC-F: Distributed

GroupWare Features

• Associate in network

• Conditional forwarding to associate

• Hunting group of subscriber

• Immediate forwarding to associate

• Manager/assistant filtering team

• Object supervision: free, partially

busy, totally busy, ringing

• Supervision of trunk, bundle,

subscriber

ABC-F: Mobility Features

• On-site mobility in network:

roaming, user rights and accounting

allocated to home node number

• Paging services in networks

• Remote forwarding

• Substitution

• Ubiquity services

ABC-A: Networking Applications

• Centralized Contact Center (OTCC)

supervisor in network with real-

time supervision

• Centralized or shared messaging

system distributed in network

• Centralized Contact Center (OTCC)

• Centralized OTUC (messaging,

softphone, collaboration,

assistant)

• Mutual aid between Contact Center

(OTCC) groups in different nodes

with look ahead call routing

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Alcatel OmniPCX Manuale Utente Pagina 5

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